Terms and conditions
Flavors welcomes your questions or comments regarding the Terms: Flavors of Jamaica 406 N. Telegraph Rd. Pontiac, Michigan 48341 Email Address: Telephone number: 9479990169 Effective as of March 23, 202
To provide the best customer satisfaction, we provide the following solutions. If you have further questions regarding our Return & Refund Policy please contact the restaurant directly. We can not accept cancellations once your order has been confirmed with the restaurant.
If your receive food that is different from what is listed on your receipt, we sincerely apologize. Please call us as soon as you notice there was an error with your order so that we may begin preparing the item right away for your pick up.
Your item will be given priority if you come to pick it up. In all cases, please return the food order in its original container(s) to our host.
You will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as a credit for the new item if the value is less than the food received in error. Refunds will be issued via your original method of payment. In some cases, we may offer you a store credit.
Food Order Incomplete:
We do verify all orders at the time order placement and at the time of pick with each customer. There may be a rare occasion you do not receive the food that is listed on your receipt. Please notify us as soon as you notice you did not receive an item listed on your receipt. We will prepare the missed item for your pick up with priority. You may also cancel the missed food item before we prepare it. We will issue you a refund of the cost associated with the missed item to your original method of payment. orders can not be cancelled or refunded once you have confirmed your request for preparation of the missed item with the restaurant.
Our food is cooked fresh to order and daily using the finest and freshest ingredients. We take great care and pride in all of our dishes. Please contact us immediately if your receive unsatisfactory food caused by poor quality or foreign objects in the food. We will need the food returned in it's original container(s) so that we may verify the issue and use as a retraining tool for our staff. We will prepare you a new order. If you do not wish to receive a new order, we may refund you via your original method of payment or issue you a store credit only after the issue has been confirmed to the discretion of the manager on duty. As we are a Jamaican restaurant that prepare foods that are typical of the Caribbean diet, we encourage you to read the menu thoroughly and ask questions about unfamiliar foods and ingredients. We do not issue refunds based personal tastes and dislikes.
“We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.”
“Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.”
We can get you up and running without the website portion of things right now. I did notice on your website that you are not taking orders directly from the website. This would give you time to get the being registered in the United States side of things taken care of and we can add the website at a later date. This would at least allow you to get up and running with the On Line ordering side of things and using the Flex as your mobile solution for payment acceptance.